Rita Hanes joined ISA in November of 2013 as an Administrative Director. Hanes is a seasoned executive with 15 years of experience in strategy, planning, operations, partnership development and project management. She received a BA in Industrial Relations from the University of North Carolina at Chapel Hill and an MBA from Georgetown University. Before joining ISA, Hanes worked at the American Express Company (14 years) where she has held various positions in the Global Merchant Services division. She lives in Fort Greene, Brooklyn, enjoys endurance sports and has completed 5 triathlons and a marathon.